Human Resource Management News

CINCINNATI--Convergys Corporation (NYSE: CVG - News), a global leader in relationship management, announced today it has signed a three-year master agreement with a potential value up to $50 million, expanding its relationship with a US-based communications provider, a Fortune 500 company.

Convergys is providing the company’s high-speed Internet customers with live-agent technical support. Convergys began taking customer calls in late January.

Convergys provides innovative solutions that drive more value from our clients’ everyday interactions with their customers and employees. In delivering relationship management solutions, we are able to deploy the optimal mix of live agent and automation (speech and IVR, e-mail and Web self-service), as well as back office support to meet our clients’ performance objectives.

CHELMSFORD, Mass., 14 February 2008 - The PerformanceEdge Group of Aspect Software, the world’s largest company solely focused on the contact center, today announced the general availability of expanded quality management features through PerformanceEdge™. Aspect Quality Management 2.8, part of the PerformanceEdge suite, offers a newly released add-on module, Customer Measured Quality 2.8, which provides users the built-in ability to email post-interaction Web-based surveys to customers and correlate feedback directly to that recorded interaction. This functionality allows contact centers to gather accurate and rapid feedback from their callers and to calibrate the results with quality scores pre-determined by supervisors.

Mountain View, CA – February 12, 2008 – SumTotal® Systems, Inc. (NASDAQ: SUMT), a global provider of learning, performance and talent management solutions, today announced that the company was named a leader in the February 2008 Forrester Wave: Enterprise Learning Management Suites, Q1 2008. SumTotal also received the highest possible score, a five out of five for their reporting and tracking capabilities, and the report noted “it leads in number of overall customers and revenues."

According to Forrester, this 90-criteria evaluation of Learning Management system (LMS) vendors points out that “this Learning suite is quickly becoming a critical component of an organization’s talent management efforts.” Forrester also recognized that “pure-play vendors like SumTotal Systems (along with 3 other vendors) have created or acquired performance management, succession planning, and compensation capabilities and integrated these components into a talent management suite that complements the Learning suite.” As a company, Forrester notes, “SumTotal has a tight focus on learning, performance and compensation in a talent management suite with a talent management dashboard.”

New on-demand workforce communications functionality enhances Lawson Employee and Manager Self-Service solution

ST. PAUL, Minn.-- Feb. 19, 2008--Lawson Software (Nasdaq: LWSN) today introduced Lawson Resource Navigator, a workforce communications tool that integrates with Lawson Employee and Manager Self-Service solutions, which are part of the Lawson S3 Human Capital Management application suite. Lawson Resource Navigator provides personalized, searchable content with greater context to individual employees' HR transactions, such as benefits enrollment, through Lawson self-service tools. Lawson Resource Navigator was created in partnership with Enwisen, a leading provider of workforce communications applications.

Leading Canadian Organization to Leverage Oracle Utilities Mobile Workforce Management and Oracle Database to Modernize Existing Legacy Systems

REDWOOD SHORES, Calif. 19-FEB-2008 05:05 AM -- Oracle today announced that Reliance Home Comfort (RHC), a leading provider of HVAC, water heater and home protection sales and services for the residential market in the province of Ontario, has implemented Oracle software to help streamline its overall operations. Specifically, RHC went "live" with Oracle(r) Utilities Mobile Workforce Management to automate the scheduling and dispatch of its field services organization.

Product is singled out for its comprehensive capabilities to streamline project
and resource management

Pasadena, California - February 19, 2008 -- Project Workforce Management from Tenrox, the industry’s Premier provider of project workforce applications, has been chosen by IT Week magazine to receive its Editor’s Choice Award for 2008. The editors’ selection was based on Tenrox’s ability to address all aspects of tracking project status and resource availability within a single, comprehensive, well designed application.

Rudolf Melik, Tenrox CEO, said, “As workforces have become more widely-dispersed, the software applications that attempt to manage work and associated functions like billing and Payroll have failed to keep pace in this complex global environment. The award from IT Week validates our efforts to create a solution that focuses on the growing portion of an organization’s work that is formed around collaborative projects and differentiated costs.”

New York’s leading drug store will integrate optimized scheduling Technology to better serve the community

Milwaukee, WI - RedPrairie Corporation, a leading consumer driven optimization company, announced today that Duane Reade Inc., the leading drug store in New York’s metropolitan area, will implement RedPrairie’s Workforce Management application. The RedPrairie solution will provide Duane Reade with greater Customer Service by aligning customer traffic with employee scheduling. Duane Reade will implement RedPrairie’s comprehensive workforce management application, including optimized forecasting/scheduling and Time and Attendance modules.

Food retailer to use Kronos for selection and hiring of distribution center associates

CHELMSFORD, Mass., Feb. 11, 2008 — Kronos® Incorporated today announced that Winn-Dixie Stores, Inc. will expand its use of Kronos' selection and hiring solution to meet the hiring needs of its six distribution centers throughout the southeast.

Retailers such as Winn-Dixie are turning to vendors such as Kronos to successfully outsource the talent acquisition function of their human resources departments. The Kronos for Retail solution enables Winn-Dixie to broaden its applicant pool, automate, manage, pre-screen, and accurately assess its candidates.

Oracle Database Clusters on Windows Platform Delivers Fast, Fault-Tolerant TALX Applications and Services

REDWOOD SHORES, Calif. 31-JAN-2008 05:00 AM TALX Corporation, an Equifax business and a leading provider of human resources (HR) and payroll-related services, has deployed Oracle(r) Database 10g and Oracle Real Application Clusters to improve the performance, reliability and scalability of critical applications and services relied upon by its thousands of clients.
TALX offers Web-based applications focused on employment-related areas such as hiring, pay reporting, and compliance. TALX's applications enable their 9,000-plus clients to replace slow, paper-based, expensive manual methods and improve employee service.

REDWOOD SHORES, Calif. 05-FEB-2008 05:05 AM Oracle today announced that Forrester Research highlighted Oracle's next-generation operational support system solutions (NGOSS) in the independent research firm's recent report, "Oracle Is Well Prepared to Address NGOSS Opportunities," (December 2007) part of its "NGOSS SWOT" series. The report notes Oracle's commitment "to addressing BSS/OSS telecom requirements."

In the report, Forrester Senior Analyst Michele Pelino highlights Oracle's modular, standards-based software products and individual product or full-suite sales options, noting, "This productized, modular strategy fits well into the standards-based, commercial, off-the-shelf IT environment that telecom operators are moving toward in the next-generation OSS arena. In addition, Oracle leverages the TM Forum's enhanced Telecom Operations Map (eTOM) framework, shared information database (SID) and other NGOSS principles during the product development process."

Ten Undergraduate Students Awarded $10,000 Scholarships from SAP

NEWTOWN SQUARE, Pa. - January 23, 2008 - SAP America Inc., a subsidiary of SAP AG (NYSE: SAP), today announced the recipients of its second-annual scholarship program, which helps discover and empower talented undergraduates who exhibit the capabilities of future business leaders. In conjunction with the SAP® University Alliances program and SAP’s corporate citizenship program, the highly competitive scholarship encourages students to think innovatively and apply business Technology concepts to solve industry challenges through research. By partnering with member universities, the SAP University Alliances program exposes students to a variety of higher-learning opportunities and encourages them to apply their knowledge of business Technology to real-life scenarios.

Leading athletic retailer will leverage Time & Attendance, Forecasting, Optimized Scheduling, Learning Management and Execution Management to optimize labor

Milwaukee, WI – RedPrairie Corporation, a leading consumer driven optimization company, announced today that The Finish Line, Inc., will implement RedPrairie’s Workforce Managementaapplication, with future plans to implement RedPrairie’s Execution Management application. The Finish Line looks to improve customer and associate satisfaction while increasing the efficiency and accuracy of its labor schedules and labor cost tracking.

New York’s leading drug store will integrate optimized scheduling Technology to better serve the community

Milwaukee, WI - RedPrairie Corporation, a leading consumer driven optimization company, announced today that Duane Reade Inc., the leading drug store in New York’s metropolitan area, will implement RedPrairie’s Workforce Management application. The RedPrairie solution will provide Duane Reade with greater Customer Service by aligning customer traffic with employee scheduling. Duane Reade will implement RedPrairie’s comprehensive workforce management application, including optimized forecasting/scheduling and Time and Attendance modules.

Aon, Cognos, InQuira, NetQoS and Sybase Are among the Companies Collecting “Markies” for B2B Marketing Excellence

September 24, 2007 TORONTO and SAN FRANCISCO – Eloqua Corporation, the leading supplier of automated demand generation applications and expertise for business-to-business (B2B) marketers, today announced the winners of the first annual Eloqua Marketing Awards. The Eloqua Marketing Awards, also known as the “Markies,” recognize innovative and visionary marketers in the field of demand generation, as well as ground-breaking campaigns and programs for lead management, lead scoring, interactive marketing and global campaign management. The Markies were handed out at an exclusive gala in San Francisco.

- Best-in-Class Utilize Learning and Development to Achieve Competitive Advantage -

Boston, MA — October 3, 2007

BOSTON, MA – October 3, 2007 – In the new benchmark report, “Learning and Development: Aligning Workforce with Business Objectives,” Aberdeen Group, a Harte-Hanks company (NYSE:HHS), found that 77% of Best-in-Class organizations leveraged organizational Learning and development to improve employee performance, whereas 41% of Industry Average and only 28% of Laggards were able to do the same. This benchmark report is a compilation of surveys and interviews from 687 organizations globally and highlights how Best-in-Class performers are using a combination of strategies, processes and Technology solutions to align the workforce with business objectives and achieve measurable business improvement.

-New Research report finds Best-in-Class organizations are four times more likely to decrease time spent managing HR systems-

BOSTON, MA – October 4, 2007 – Companies that consider the strategic needs of their organization when deploying and utilizing an HR system experience a lower rate of error, higher level of productivity, and a greater level of satisfaction. Aberdeen, a Harte-Hanks company (NYSE:HHS), found in the September, 2007 report “The Strategic Development of Core HR Systems” that Best-in-Class organizations report adding a strategic functionality to core HR processes is a leading action being implemented to enhance performance.

New Nextiva S2750e IP Camera Delivers Excellent Image Quality at an Affordable Price for Virtually Any Indoor Application

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E-mail Address: Send MELVILLE, N.Y., September 24, 2007 – Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced the extension of its IP camera line with the Nextiva™ S2750e, a feature-rich and cost-effective mini-dome IP camera. The S2750e mini-dome IP camera leverages Verint’s industry-leading video encoding Technology for high resolution viewing without overburdening available network bandwidth or storage. The Nextiva S2750e is specifically designed for a use in a variety of indoor environments, including retail stores, banks and campuses, where deployment often presents a challenge.

Solution Validated for Compatibility with Key Avaya IP Telephony and Contact Center Offerings

For Immediate Release: 19-Sep-2007

MELVILLE, N.Y. - Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced that its ULTRA™ call recording solution is compliant with the latest Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

The offering from Verint's Witness Actionable Solutions business unit has been compliance-tested by Avaya for compatibility with Avaya Communications Manager 4.0 IP telephony and contact center software. ULTRA enables organizations of all sizes to support Compliance initiatives and quality improvements by cost-effectively capturing customer interactions and extracting actionable intelligence from IP telephony, email, chat or agent assisted co-browsing contacts. Since all customer data is centrally accessible through the software's Web-based desktop portal, enterprises can easily Search and archive recordings and use what they learn to optimize their business processes – thereby helping increase productivity, comply with regulatory and risk management requirements, and enhance customer service.

Leading Pension and Financial Services Company Chooses Dialogue to Streamline Document Processes and Improve Overall Service to Customers

Exstream Software, LLC today announced that TIAA-CREF, the leading provider of retirement services in the academic, medical, research and cultural fields, has chosen its Dialogue enterprise document automation software to replace the company’s legacy technologies for document creation. TIAA-CREF chose Dialogue for its ability to provide a single software platform to streamline document-related processes, eliminate redundant work efforts, and reduce Compliance risk. In the future, the company plans to take advantage of Exstream’s Dialogue Live software to replace standard, fixed templates with interactive documents that will enable controlled document creation at the financial advisor level. Fully integrated with Dialogue’s document production environment, Dialogue Live will allow TIAA-CREF to use the interactive documents completed in the field to drive fulfillment and other processes, eliminating manual steps and minimizing the number of templates the company currently maintains.

LEBANON, New Jersey (September 20, 2007) - - Pilat HR Solutions, global leader in talent management and performance improvement solutions, today announced that it is demonstrating an upcoming version of Succession Pulse™ to handle talent management for the healthcare industry at the 43rd Annual American Society for Healthcare Human Resources Association (ASHHRA) Conference and Exposition in Anaheim, California, September 30 – October 2, 2007.

Succession Pulse is endorsed by the American Hospital Association (AHA) as the preferred succession planning software for their membership which includes more than 5,000 hospitals, healthcare systems, networks, and other providers of care, as well as 37,000 healthcare executive personal members.

Employers also burdened by the costs of Compliance and overlap of federal and state laws
CHELMSFORD, Mass., Sept. 24, 2007 — Since Congress first enacted the Family Medical Leave Act (FMLA) in 1993, the percentage of workers taking advantage of its provisions has nearly doubled. That growth is expected to continue as the workforce and general population continues to age and employees become increasingly knowledgeable about FMLA. While most employers consider Compliance with and administration of FMLA to be routine, a new survey released today has found 75 percent of respondents report that tracking intermittent and unscheduled employee leave is one of the most difficult issues they face in meeting FMLA requirements. The survey, conducted by BNA® and sponsored by Kronos® Incorporated, questioned 1,000 employers nationwide to obtain their perspectives regarding FMLA leave.

Kronos for Manufacturing expected to improve productivity, control costs for leading cabinet manufacturer
CHELMSFORD, Mass., Sept. 18, 2007 — In a competitive global economy, manufacturers face increasing pressure to control costs and improve productivity while still delivering quality products in ever shorter lead times. American Woodmark Corporation, the third-largest manufacturer of cabinets for kitchens and baths in the United States, is tackling these challenges by focusing its business improvement efforts on the workforce. The company has selected Kronos for Manufacturing from Kronos® Incorporated to gain a clearer picture of labor costs and efficiencies that will help improve operational performance.

GRAND FORKS, NORTH DAKOTA September 18, 2007 -- Aatrix Software, Inc., a leader in automated electronic forms and Payroll reports eFiling, announced the addition of web-hosted electronic W-2s to their W-2 eFiling service for 2007 filings. Utilizing patented Technology Steve Lunseth, CEO has authorized the release of web-hosted employee W-2s in the third quarter update of the Aatrix Payroll Reports product. Steve Lunseth says, This new service will give employers another time and money saving option.  Steve adds, The Aatrix W-2 eFile service is currently available to over 200,000 businesses in the US and the Aatrix Payroll eFile Center has experienced continuous dramatic growth since its creation five years ago. Aatrix first quarter eFiling revenues were up over 400% for the third year in a row.

September 18, 2007
Agent of Change to Focus on Process Improvements, Customer Satisfaction

Southborough, MA - September 18, 2007 - Viryanet Limited (Other OTC:VRYAF.PK), a leading provider of software applications that automate business processes for mobile workforce management, today announced the appointment of Debra M. Brucato as Vice President, Professional Services. In her role, Debra will oversee the creation and delivery of professional services solutions to ViryaNet's customers worldwide.

Ms. Brucato, who has in-depth knowledge of professional services strategy and execution, will focus on improving the processes and developing the business associated with operations analysis, consulting services, project management, strategic planning, solution architecture, and project delivery. Debra will draw on her broad business and systems background to ensure that ViryaNet's mobile workforce management solutions support customers' goals of operational excellence.

September 18, 2007

(Cincinnati and Tucson; September 18, 2007) - Convergys Corporation (NYSE: CVG), a global leader in customer care , human resources , and billing services , announced today its selection to the InformationWeek 500 Top 10, a prestigious list that recognizes companies for their innovative use of technology. At the awards ceremony held last night in Tucson, InformationWeek recognized Convergys for its innovative use of technology-based solutions that improve customer loyalty and profitability and that improve employee retention.

For 20 years, InformationWeek has identified and honored the nation's most innovative users of information Technology with its annual listing. The list is unique among corporate rankings because it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders. Convergys has rapidly moved ahead in the listing over the past two years, going from a ranking in the top 500 in 2005, placing 81 in 2006, and now being in the Top 10.