Convergys Signs Agreement with Major Communications Company to Provide Relationship Management Support

CINCINNATI--Convergys Corporation (NYSE: CVG - News), a global leader in relationship management, announced today it has signed a three-year master agreement with a potential value up to $50 million, expanding its relationship with a US-based communications provider, a Fortune 500 company.

Convergys is providing the company’s high-speed Internet customers with live-agent technical support. Convergys began taking customer calls in late January.

Convergys provides innovative solutions that drive more value from our clients’ everyday interactions with their customers and employees. In delivering relationship management solutions, we are able to deploy the optimal mix of live agent and automation (speech and IVR, e-mail and Web self-service), as well as back office support to meet our clients’ performance objectives.

About Convergys

Convergys Corporation (NYSE: CVG - News) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business Insight to clients that now span more than 70 countries and 35 languages.